Dr. Diane Serex-Dougan Office Insurance Procedure

Office Insurance Procedure

Dr. Diane does not participate with any insurance company. Nor is she a preferred provider for any. Dr. Diane feels that her time is better spent focused on her patients care and well being than on the endless red tape required by many insurance plans. While Optometric vision therapy is not inexpensive, it should be seen as an investment in your future or your child’s future. That is how Dr Diane sees it.

However, Dr. Diane does provide patients with the necessary forms to submit for reimbursement. If desired, Dr. Diane will submit these forms for the patient at no additional fee. She will help her patients be reimbursed for the Optometric vision therapy. And, realizing that the cost of vision therapy may be a financial burden for some families, Dr. Diane is willing to be flexible with payment plans. Please do not hesitate to discuss this with her.

COVID -19 Patient Protocol

In accordance with CDC and Maryland Department of Health guidelines, prior to being allowed in the office for your appointment you will be asked the following questions:

Have you had a diagnosis of COVID-19 in past two weeks?
Have you had any exposure of COVID-19 in past two weeks?
Have you in the past two weeks or currently have
- FEVER
- CHILLS
- LOSS OF TASTE/SMELL
- SORE THROAT
- SHORTNESS OF BREATH
Patient is informed that they MUST always have a mask and agree to wear it
Patient is informed that they MUST have their temperature taken. If there is a reading above 100 degrees F, the patient will be rescheduled
Patient is informed that staff will alert them when to come to the office door. The door will be locked. Wait for someone to open the door. Please do not touch the door handle.
Patient is informed that all waiting is in the car
Patient is informed that only one person may accompany them. That individual may need to wait in car
Patient is informed that social distancing is a MUST
Patient is informed that, at any time, the above are not in compliance, patient will be asked to leave the office
Patient is informed that the above MUST be agreed upon and signed below. If not, they are not allowed in the office.

We thank you your understanding and compliance.

Office Insurance Procedure

Patient Resources

Vision Therapy

COVID -19 Patient Protocol

In accordance with CDC and Maryland Department of Health guidelines, prior to being allowed in the office for your appointment you will be asked the following questions: